Network Management Policy
Network Neutrality Principles
5G-X provides Internet access services to residential and commercial subscribers in the state of Texas. We are committed to providing our services as an open platform for innovation, investment, job creation, economic growth, competition, and free expression. 5G-X also supports the following Net Neutrality principles:
- Transparency
- NO Blocking of lawful Internet content
- NO Throttling of lawful Internet content
- NO Unreasonable Discrimination
- NO Paid Prioritization of Internet content
- Freedom of subscribers to access lawful Internet content
- Freedom of subscribers to use non-harmful applications of their choice
- Freedom of subscribers to attach non-harmful personal devices
FCC REQUIREMENTS AND COMPLAINT PROCESS
The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website at: https://www.fcc.gov/restoring-internet-freedom
If a subscriber believes that we are not in compliance with the FCC’s rules, the subscriber may file an informal complaint with the FCC. The FCC urges subscribers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/en-us.