Troubleshooting Tips


Please select the type of equipment at your home or business and read the following troubleshooting instructions.

A simple reboot will usually solve the problem. However, if you are still experiencing issues, please contact us by completing and submitting the form below.

Ubiquiti airCube

Unplug the white power injector from the wall. Do not unplug any cables from the airCube. This can permanently damage the device. We recommend leaving the power injector unplugged for at least 2 minutes before plugging it back into the wall.

Mimosa G2

During normal operation, the Mimosa device will display a solid Blue or Green LED. Blinking LED is indicative of a possible problem.

Unplug the white Mimosa G2 from the wall. Let it sit for at least 2 minutes and plug it back into the wall. Do not unplug the cable coming out of the Mimosa G2. This can permanently damage the device.

LiteBeam & Personal Router

If you purchased your own router (not supplied by 5G-X), please see the following:

Unplug the white power injector from the wall. Do not unplug any cables from the power injector. This can permanently damage the device. We recommend leaving the power injector unplugged for at least 2 minutes before plugging it back into the wall.

Requesting Personal Router

If you are requesting to use your own router (rather than the router installed by a 5G-X Technician) in the Support Form below, please write “Update 5G-X Profile” and your MAC address in the “How can we help you?” section. The MAC address is typically located on the back or bottom of the router.  Upon completion of the form, a technician will contact you via phone to walk you through the process. Please mark Speed Test boxes as n/a.



Support Form


Requesting Technical Support

If you are experiencing issues with your internet connection, please submit the following form.


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Support

Support Hours:

Monday - Friday: 7:00 am to 6:00 pm

Saturday: 9:00 am to 5:00 pm

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