Troubleshooting Tips

Please select the type of equipment at your home or business and read the following troubleshooting instructions.

A simple reboot will usually solve the problem. However, if you are still experiencing issues, please contact us by completing and submitting the form below.

Ubiquiti airCube

Unplug the white power injector from the wall. Do not unplug any cables from the airCube. This can permanently damage the device. We recommend leaving the power injector unplugged for at least 2 minutes before plugging it back into the wall.

Note: Do not press the reset button! It will factory reset the airCube and require a billable service call from a 5G-X technician.

Mimosa G2

During normal operation, the Mimosa device will display a solid Blue or Green LED. Blinking LED is indicative of a possible problem.

Unplug the white Mimosa G2 from the wall. Let it sit for at least 2 minutes and plug it back into the wall. Do not unplug the cable coming out of the Mimosa G2. This can permanently damage the device.

Personal Router

If you purchased your own router (not supplied by 5G-X), please see the following:

Unplug the white power injector from the wall. Do not unplug any cables from the power injector. This can permanently damage the device. We recommend leaving the power injector unplugged for at least 2 minutes before plugging it back into the wall.